Who we are

Our website address is: https://natrina.co.uk.

Data controller:

Pelham Group Ltd,
Unit 2 Old Station Yard
Station Road
Petworth
West Sussex
GU28 0JF

What personal data we collect and why we collect it

Comments & Reviews

When visitors leave comments and reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

When visitors fill out a contact form on our website, the details you enter along with your IP address will be sent directly to us. This is encrypted for security to ensure it can’t be intercepted.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics and Google Adwords to help promote our website. Both of these services use cookies to track visitor behaviour as they browse our website and millions of others. It is anonymised – meaning cookies don’t have your personal details like you name.

Who we share your data with

If you buy something in our shop

If you buy something in our shop you will be asked to make payment by PayPal. PayPal is the largest payment gateway in the world and generally considered to be extremely safe. When paying through PayPal, PayPal’s own privacy and security protocol will apply. We never have access to your credit or debit card details.

Once a purchase is made, the data you send us will be used to create your order. Name, Address, Invoice Address and order details. Only the pertinent information required to deliver your order will be shared with Royal Mail or another carefully selected courier. They are not permitted to use it in any other way than to deliver your order.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Customers in our shop will have their details stored indefinitely and website administrators will have access to it. We never share data with third parties for the purposes of marketing – only in the interest of fulfilling your order.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Our website is encrypted with an SSL Certificate which means that data transferred to and from it encrypted. This makes it much more secure and prevents data being intercepted by malicious parties.

We also have security systems in place to ensure our database is safe from hackers and brute force attacks. We regularly update our systems to prevent security breaches.

What data breach procedures we have in place

If a data breach occurs, we have systems in place designed to notify administrators immediately. In the unlikely event of a breach, the system would be suspended until the breach was made safe and all data was once again stored in a safe place.

Any parties whose data may have been at risk during a breach would be notified.

What third parties we receive data from

We receive data from Google to help us monitor the sources of our traffic and promote our website. This data is always anonymised and does not contain your name or any other personal information. We look at hundreds or thousands of users at once, rather than any one particular visitor.

We also use a live chat feature called tawk.to, this system will provide some data – namely your IP Address, Country, and the data you enter into it (the chat itself).